VPS FAQ
A KVM (Kernel-based Virtual Machine) is a virtual private server which sits on top of a physical dedicated server. Resources are dedicated to the KVM VPS and are not shared with other users on the physical device, offering tremendous reliability and performance.
With VPS Hosting, you have complete isolation. This means that no matter what other users might be doing on the server, your VPS package will be unaffected. With root access, you can install whatever applications you require. VPS also gives you guaranteed resources, so no matter what, the CPU, RAM, Disk Space and Bandwidth allocated to your VPS package will always be available for your applications. It gives you all the features and functions of Dedicated server, without the additional cost.
A KVM is a true virtualization where the VPS operates as its own server, independently of the host node. OpenVZ is container-based virtualization which relies on the host node's kernel
A KVM is a true virtualization where the VPS operates as its own server, independently of the host node. OpenVZ is container-based virtualization which relies on the host node's kernel
When you buy any HDD server, we have an automated installation process configured, which installs cPanel on your package. For SSD servers, cPanel and Plesk are optional panels and can be purchased and installed.
Yes, at an additional cost. You can raise a support ticket to get a dedicated IP.
Our support team will assist you in managing your servers. For a list of items that we support, please refer to the features mentioned above
You are responsible for your backups and web content. It is recommended that you keep copies of your content safe and make your own backups. You can take a backup from your cPanel or use a remote backup solution.
No, an upgrade or downgrade is not possible between the plans or resources.
Unfortunately, upgrades are not supported by plans having different storage types. You can only upgrade from a lower SSD plan to a higher SSD one and vice versa.
SSD is recommended when you need high speed with limited disk space. HDD is suited for applications with more storage space and limited disk operations.
Dedicated Hosting
You can buy Plesk or cPanel license during the server purchase, or at a later time when the need arises.
We offer WHMCS as a billing panel for your dedicated server. You can purchase the license from us at a minimal cost and install the application on your dedicated server.
Every server comes with its Server Administration Panel by default. This panel allows you to carry out crucial server administration tasks and monitor resource consumption like GUI-based CPU, Memory, Storage & Inodes utilisation, IPs and Storage (for HDD servers only) details and functions to Rebuild, Restart, Web-based VNC and reset access credentials.
The Dedicated Servers come pre-configured with RAID 1. At present, we don’t allow customization of RAID level. I would love to hear about such new features requests to help us serve you better.
The server uplink port speed is up to 1 Gbps.
After the payment, your server will be provisioned in about 30 minutes and you can access it via SSH. The disk resizes operation, however, may still run in the background for a while after provisioning.
To ensure high uptime and accessibility at all times, we are available 24x7 for any hardware, network, booting, O.S. or login issues. Our System Administration Support will also assist you with basic cPanel & Firewall setup and their issues.
At present, the additional storage feature is only available with our HDD servers in the US data centre.
Dedicated Servers can be used for Websites, Databases, Custom Applications, Ecommerce, DNS, File Storage, and Emails. Emails, however, must be restricted to personal, organizational or professional purposes. The use of Dedicated Servers to send out mass emails/marketing is NOT recommended and can attract penalties.
Our Dedicated Servers are virtualized (1:1). Thus, nested virtualization will not work due to network restrictions on the host system.
We don’t have any backup solution at the moment. Yet, we strongly recommend that you maintain a remote backup to avoid any hassles during any ill-fated incident.
Domain
Premium Domains are highly sought after domain names made up of important keywords and brand friendly words/phrases. They are usually privately owned and are sold at a much higher price than an ordinary domain name.
Typically, Premium Domains are short, popular names that contain important keywords/keyphrases and hence command a higher value. Since they have been registered previously, they are well-established and boast of a higher page rank on the search engines. Hence, because they are well-geared to attract more traffic, they come at a higher price which is reflective of their value.
No. In most cases, Premium Domains renew at the regular price of that TLD.
We have a dedicated page that allows you to search for Premium Domains under the Domains Tab. Alternatively, when you perform a regular domain search, we will show you the best available Premium Domains that closely match the domain you've searched for. Finally, if the domain you searched for via our regular domain search happens to be a Premium Domain itself, it will be prominently highlighted on our results page as a Premium Domain.
After you complete the purchase of a Premium Domain with us, we will proceed to complete the transfer of ownership. This may take upto 5-7 days. A confirmation email will be sent to your registered email address as soon as ownership of the domain has been transferred to your account. You can then proceed to manage the domain as you would manage a regular domain name.
Reseller Hosting
Reseller Hosting allows you to create sub-packages within the allotted Disk Space and Bandwidth of your main Hosting package. You can use WHM to create Individual Custom packages (each with cPanel) and provision them to your Customers. Additionally, you can use WHMCS for billing (Not supported on the base plan).
All Reseller Hosting packages come with 2 separate Control Panels - WHM and cPanel. WHM gives you administrative control of your Reseller Hosting package and cPanel allows your Customers to manage their individual Hosting packages.
Your WHM Control Panel allows you to create individual Hosting packages and completely manage them.
Your Customers will be able to manage their own packages using cPanel.
If you're a Web Designer/Developer you can host and manage all your websites/clients with one Reseller Hosting package instead of going through the hassle of managing multiple shared Hosting packages. This also lowers your Web Hosting costs significantly. Additionally, you can resell hosting as a value added feature to your existing business or as a separate entity.
Yes, we offer a 100% Risk-Free, 30 Day Money Back Guarantee.
Yes, all our Reseller Hosting plans come integrated with Softaculous - a popular and easy to use One-Click Installer.
We have a fully qualified Support team at hand to assist you. You can take a look at all our contact details here. However, we do not offer Support to your Customers directly.
